Published 27 November 2017
Malaysia-based MayBank has added facial and voice biometric features to its fingerprint-protected mobile app.
The bank has added new features to its Maybank2u app, which was launched along with Quick Touch fingerprint service in 2015.
MayBank has introduced new capabilities as it reported a growth rate of 95% in mobile transactions in the first 10 months of this year.
Malaysian bank reported a 60 million user log-ins per month. More than one billion mobile transactions are expected to be carried out using Maybank2u digital system by the end of this year.
Current biometric features enable customers to access their accounts and check their balances through Maybank app.
Maybank community financial services head Datuk Hamirullah Boorhan said: “Given this large traction in mobile transactions, we felt it was critical to enhance our customer experience by offering our users speedier access to their accounts.
“To this end we have invested in these latest innovations for mobile devices in line with our commitment to leverage on cutting edge technology as well as our strategic objective of being the digital bank of choice.”
MayBank, which is Malaysia’s largest bank by market capitalization, is also having significant operations in Singapore and Indonesia.
With total assets of around $165bn, the bank has operation across all 10 ASEAN nations, as well as crucial Asian countries and global financial centres with a network of 2,400 offices across the globe.
Image: Maybank Tower in downtown Kuala Lumpur, Malaysia. Photo: courtesy of Img by Calvin Teo.