Hiccups at register slow mobile pay adoption

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Sabrina Karl

Personal Finance Writer
Data whiz and visual storyteller

 

New
research shows mobile payment usage is actually down compared to 2016, and it appears glitches at the register are at least partly to
blame.

Auriemma
Consulting Group surveyed U.S. consumers who have both a mobile pay-compatible
device and a credit card, and found that more than a third (37 percent) have
encountered a problem when attempting to use mobile pay at a store register.

The
biggest stumbling block was store personnel who were unfamiliar with the mobile
pay process, reported by more than half of the respondents (55 percent). The
point-of-sale terminal itself also contributed to hiccups, with 46 percent of
affected consumers saying they had a transaction not go through and 35 percent
reporting a terminal simply took too long.

Forty-two
percent of consumers who experienced a problem said they received a card error
screen, which could be related to the functionality of the terminal or to the
card linked to the consumer’s mobile pay app. In a smaller number of cases, the
transaction processed incorrectly (17 percent) or the consumer experienced an
issue specific to their device (14 percent).

Auriemma
Consulting Group is a management consulting firm specializing in payments and
lending. Its online survey was conducted in July and August 2017 among 1,505 mobile pay-eligible
consumers, with results released Oct. 25, 2017.

Hiccups at register slow mobile pay adoption

See related: To woo users, mobile payments offer bonus rewards, More infographics

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<center><a href=”http://www.creditcards.com/credit-card-news/mobile-pay-hiccups-slow-adoption.php”><img alt=”CreditCards.com Infographic: Glitches at register stall mobile payment adoption” border=”0″ src=”http://www.creditcards.com/credit-card-news/images/infographic-mobile-pay-hiccups.png” /></a> </center>




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