Fraudsters use misleading booking sites, bogus vacation deals to steal your card info
Personal Finance Writer
Expert on fraud, travel and debt.
Summer vacation season is
in full swing and so are travel scams.
Some examples? That hotel booking or
travel website you’re using may not be legit. And don’t fall for
calls promising deep-discount Disney vacations or Facebook posts
claiming the airlines are giving away two free round-trip tickets anywhere they
“There’s an uptick in
fraud attempts, especially during travel season,” says Vered Gottesman,
director of marketing at Forter, which specializes in fraud protection. “Fraud
is becoming bigger and bolder”
Since so much of travel
is booked via our credit cards, vacation season is prime time for fraudsters looking to steal your card info.
“Everyone is looking for
an angle or deal,” says Michael Bruemmer, vice president of consumer protection
at Experian. “If it sounds too good to be true, it probably is.”
Here are five travel
scams popular this year and what you can do to keep fraudsters from grabbing a
chunk of your hard-earned money and ruining your vacation.
1. Misleading hotel booking sites
Some third-party hotel booking
sites look like the real deal – but they aren’t.
Consumers may think they
are booking at the website of a well-known hotel chain, such as Hyatt or Hilton,
but instead they are on a third-party website that has swiped the hotel chain’s
photos and logo.
“It’s very misleading,”
says Amy Travieso, vice president of government affairs for the American Hotel
& Lodging Association (AHLA).
The AHLA says misleading
third-party travel resellers accounted for $5.2 billion in fraudulent transactions
Of those who said they
had been misled by a third-party travel reseller, 46 percent said they were
charged extra fees on their credit card.
More than one-third said
their reservation was lost, so they had to book another room, meaning they not only
lost the money they spent on the first room, they also had to pay for the new
“Websites are becoming
more and more aggressive and deceptive,” Travieso says.
2. Fake travel websites
The boom in online travel
purchases has led to a bonanza of fake travel websites.
In some cases, the
fraudsters use credit card information they have already stolen to purchase
airline tickets or vacation packages, which they then sell those to unsuspecting
In other cases, the
cybercrooks will “sell first and steal later,” Gottesman says. Travelers unwittingly
buy airline tickets or hotel stays from scammers who then have their credit
card information to use down the line.
In still other cases, the
fake travel websites might steal your credit card information and give you
nothing in return, Gottesman says.
How can you spot one of
these bogus websites? Look for misspellings, and the website may not load properly, Bruemmer says.
The Better Business
Bureau suggests checking the social media icons on the site. A fake site might
not have a social media presence, or have very limited activity.
Finally, check how many
visitors a travel website has, and if there are only a few visitors, be wary,
Gottesman says. He suggests using the global website ranking feature provided
by Alexa. (Yes, that’s Amazon’s
Alexa, but not its famous voice assistant.)
“There’s an uptick in fraud attempts, especially during travel season.”
3. Fraudulent property rentals
That gorgeous rental in
the woods, perfect for your romantic getaway, may be a financial trap.
Fraudsters often will
post photos of beautiful properties, and when you want to book, the scammers
will demand an immediate down payment, according to Experian. They even may ask
for a wire transfer so they can get their hands on your cash with no strings
Just imagine: You show up for your romantic vacation or
long-overdue vacation and find the property you booked is nowhere close to how it was advertised.
What’s worse? You discover your rental belongs to someone other
than the scammer, and the owner either isn’t renting it out or has already
rented it to someone else.
Bottom line: If your perfect rental has a dream price, do your
homework. The FTC recommends you get a copy of the rental contract, and be
sure the property actually exists before you put down a deposit.
Sites such as Airbnb are
taking their own precautions, such as not releasing payment to the homeowner
until after you check in.
See related: Don’t let a rental scam spoil your vacation
4. Bogus vacation discounts
That phone call promising
a steep discount on a vacation in Florida and the Bahamas – throwing in a free
cruise, too – is just some fraudster’s team dialing for dollars.
In a recording obtained by Kentucky’s
Office of the Attorney General, a caller claims qualified travelers can book “a
weeklong vacation to Orlando, right next to Disney, and a three-day stay on a
beach in the Bahamas for 75 percent off the retail rate.”
The caller goes on to say
vacationers receive a complimentary cruise to the Bahamas, a bonus gift and
Kentucky Attorney General
Andy Beshear said these calls often end with a victim providing an upfront
payment and their personal and financial information in exchange for the
promise of a luxury vacation they never get to take.
What should you do if you
get a call offering an incredible deal on a trip?
“Resist the temptation to
quickly book a vacation” you have supposedly qualified for or won, Beshear said
in a news
release. “Always verify and research a travel agency before providing
personal or financial information.”
“If it sounds too good to be true, it probably is.”
5. Free airline tickets on Facebook
You may have seen the Facebook
posts: You can get two free airline tickets with just one click!.
Don’t do it.
Delta Air Lines, Alaska
Airlines, Southwest Airlines and Virgin Atlantic have all warned of similar
scams in recent months.
If you click on the link
that accompanies these posts, you might wind up with malware loaded on to your
A writer at Travel and
Leisure intentionally clicked on a free ticket offer that supposedly came from
Delta last summer. After filling out an online survey, he was hit with a wave
of telemarketing calls and spam emails.
See related: 6 credit card problems that can ruin your summer vacation
6. How to protect yourself from travel scams
Every year, every season,
cyberthieves are scrambling to get your credit card info or cash via money
transfers to lock in your too-good-to-be-true vacation at an incredible price.
Don’t be fooled.
Aside from the tips
above, experts suggest using trusted travel sites that are secure (the website address should start with HTTPS, which means all communication between your browser and the website is
Never use public Wi-Fi
when conducting financial transactions.
Don’t provide such
personal information as your Social Security number of driver’s license number
when making a travel booking.
And always use a credit
card when booking travel. “Even if you’re defrauded, you’ll recoup funds
through your credit card issuer,” Bruemmer says.
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