Agencies Seek Wide Range of Views on Financial Institutions’ Use of Artificial Intelligence

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News Release 2021-39 | March 29, 2021

Joint Release

Board of Governors of the Federal Reserve System
Consumer Financial Protection Bureau
Federal Deposit Insurance Corporation
National Credit Union Administration
Office of the Comptroller of the Currency

Five federal financial regulatory agencies are gathering insight on financial institutions’ use of artificial intelligence (AI). The agencies seek information from the public on how financial institutions use AI in their activities, including fraud prevention, personalization of customer services, credit underwriting, and other operations.

The Federal Reserve Board, the Consumer Financial Protection Bureau (CFPB), the Federal Deposit Insurance Corporation (FDIC), the National Credit Union Administration (NCUA) and the Office of the Comptroller of the Currency (OCC) announced the request for information (RFI) to gain input from financial institutions, trade associations, consumer groups, and other stakeholders on the growing use of AI by financial institutions. More specifically, the RFI seeks comments to better understand the use of AI, including machine learning, by financial institutions; appropriate governance, risk management, and controls over AI; challenges in developing, adopting, and managing AI; and whether any clarification would be helpful.

Comments will be accepted for 60 days following publication in the Federal Register.

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Media Contacts

Federal Reserve
Darren Gersh
(202) 452-2955

CFPB
Michael Robinson
(202) 435-7170

FDIC
Julianne Breitbeil
(202) 898-6895

NCUA
Ben Hardaway
(703) 518-6333

OCC
Bryan Hubbard
(202) 649-6870






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